Due to the possibility of adverse weather on the date of your rental, we want to provide you with important information. We typically do not make cancellation decisions more than one day in advance, and in some cases we may wait until the morning of your event. Please read the following carefully.
Reschedule Policy
- If you decide to reschedule your rental, please notify us as soon as possible.
- Your deposit will be applied toward a future booking — you may select a different inflatable or date.
- This credit does not expire and can be used at any time in the future.
Important Weather Considerations
If you choose to proceed with your booking, please keep the following in mind:
- Setup Conditions: The setup area must be free of mud and have no standing water. Our crew uses heavy dollies to transport equipment, so the ground must be firm.
- Payment Requirement: The remaining balance is due when our trucks leave the warehouse at the start of their route for the day.
- Rain Policy: If it is raining when our crew arrives, to the point where they are not able to set up your rental, they cannot wait for the rain to stop and will not be able to set up in the rain. If this occurs, the full balance will still be due. (This is not something that happens often, but if you are adamant that we deliver your rental and we arrive to dangerous storms and conditions that risk the safety of our crew and equipment, we will not be able to set up and the balance is still due.)
During the Rental
If rain begins or wind speeds increase after setup, you must:
- Ensure all participants exit the inflatable immediately.
- Turn off and unplug the blower for safety.
No refunds will be issued due to inclement weather after setup. The inflatable cannot be used during rain due to the risk of electrical shock.
Company-Initiated Reschedules
In some cases, if the weather forecast worsens, we may decide not to allow any rentals to proceed for safety reasons. If this happens, we will notify you via email or phone as soon as the decision is made. If we reschedule your rental, your deposit will be credited for a future booking.
We appreciate your understanding and cooperation in ensuring a safe and enjoyable rental experience. If you have any questions, please contact us at [email protected] or 615-730-4498.